Shipping and Returns

Vows understands that in some situations a refund may be preferred. Please contact our team to organise a refund where relevant.

• We allow 7 business days from date of delivery for items to be returned back to our warehouse.
• Items must be in their original, unworn condition with tags attached. Personalised or custom-made items are not available for exchange or refund.
• Return shipping fees are non-refundable and are the responsibility of the customer.
• Please allow up to 7 business days for your return to be processed.
• Exchange items, pre-orders, sale items and custom orders do not qualify for refunds.
• If a faulty item happens to slip past our strict quality control measures, we will happily supply you a refund or a replacement item and cover the cost of return shipping.