Shipping and Returns

DELIVERY TIMES

Every Vows piece is either ready to ship or handmade to order by our team of local artisans in Gqeberha.

Ready-to-ship items (in-stock robes, sleepwear, slippers, hangers and accessories) are processed within 1–2 business days and delivered by courier within 2–5 business days, depending on your location.

Handmade-to-order items (veils and selected custom pieces) are lovingly made for you from scratch. Please allow 3–6 weeks for crafting before delivery. Each veil is made by hand — it’s what makes it yours.

Planning a wedding on a tight timeline? Contact us at info@vowsbridalshop.com before ordering — we’ll always try to accommodate urgent dates where we can.

SHIPPING COSTS

Standard delivery anywhere in South Africa: R95.
Orders of R1,400 or more ship free.

We currently deliver within South Africa only. Shopping from elsewhere? Get in touch — we’d love to help.

TRACKING

Once your order is dispatched you’ll receive a confirmation email.

REFUNDS & EXCHANGES

Please see our Refund & Exchange Policy for full details.