FAQ
WHAT IF I CHANGE MY MIND OR THE GARMENT IS FAULTY?
Please read our Exchange and Refund Policy page - it includes all the information you will need if you are not 100% happy with your purchase.
WHY DOES THE COLOUR LOOK DIFFERENT IN PERSON AS TO ONLINE?
Due to differing screen resolutions across computers, the colours can look slightly different to those pictured online ... but we are certain that the colours are flatteringly beautiful nonetheless!
HOW LONG WILL MY ORDER TAKE?
That depends on what you’ve chosen:
Ready-to-ship items — robes, sleepwear, slippers, hangers and in-stock accessories — are processed within 1–2 business days and typically arrive within a week.
Handmade-to-order items — our veils and custom pieces — are made by hand, just for you, by our local artisans. Please allow 3–6 weeks before delivery. We recommend ordering your veil at least 2 months before your wedding date.
Wedding sooner than that? Don’t order and hope — contact us first at info@vowsbridalshop.com and we’ll do everything we can to meet your date.
HOW MUCH IS DELIVERY?
R95 anywhere in South Africa — and free on orders of R1,400 or more. See our Shipping & Delivery page for full details.
HOW DO I BEST CARE FOR MY VOWS ROBE?
We recommend always hand-washing all delicate garments. If you find your Vows item to be wrinkled, simply running a cool iron should fix it. As well as this, you can hang your garment in the bathroom while you have a shower, and allow the steam to loosen the wrinkles.
HOW DO I KNOW WHICH SIZE WILL BEST FIT ME?
In order to ensure you are completely confident with the way your Vows garment fits you, we have provided a sizing page on our website.