FAQ
WHAT IF I CHANGE MY MIND OR THE GARMENT IS FAULTY?
Please read our Exchange and Refund Policy page - it includes all the information you will need if you are not 100% happy with your purchase.
WHY DOES THE COLOUR LOOK DIFFERENT IN PERSON AS TO ONLINE?
Due to differing screen resolutions across computers, the colours can look slightly different to those pictured online ... but we are certain that the colours are flatteringly beautiful nonetheless!
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
At Vows we aim for a quick turnaround! Normal orders will be processed on the next business day. However please allow two to three business days from the date of purchase for certain orders to be dispatched.
HOW DO I BEST CARE FOR MY VOWS ROBE?
We recommend always hand-washing all delicate garments. If you find your Vows item to be wrinkled, simply running a cool iron should fix it. As well as this, you can hang your garment in the bathroom while you have a shower, and allow the steam to loosen the wrinkles.
HOW DO I KNOW WHICH SIZE WILL BEST FIT ME?
In order to ensure you are completely confident with the way your Vows garment fits you, we have provided a sizing page on our website.